FAQs

For: 

Where can I get more information about the 2019 novel coronavirus (COVID-19)?

This is a rapidly evolving situation. For the most up-to-date information, please visit the Centers for Disease Control 2019-nCoV FAQS and Interim Guidance for Businesses and the World Health Organization (WHO) Q&A on coronaviruses. You can also review the CDC guidelines on Donning and Doffing PPE.

If a supplier’s Healthcare Professional is furloughed/quarantined, should we pay them?

This is up to your organization’s policies and practices as the employer of record to the healthcare professional.

What is the process if a supplier calls in asking if their Healthcare Professionals will be paid during furlough?

At AMN, there is an official path to being furloughed/quarantined. It is not one person’s decision but rather an official path, with guidelines determined by the CDC in partnerships with hospital officials.

Where can I get additional information on nursing licensing updates?

The National Council of State Boards of Nursing, Inc (NCSBN) has compiled information about emergency action by states. Included: whether the state is in the NLC, if there is an emergency licensing waiver and applicable statutory/administrative provisions (e.g., nurse practice act, emergency management statutes, etc.).
Disclaimer: This information has been gathered from a variety of sources. Although NCSBN has made every effort to provide complete, accurate and up-to-date information, NCSBN makes no warranties, express or implied, or representations as to the accuracy or reliability of this information. The information is fluid and evolving. NCSBN assumes no liability or responsibility for any errors or omissions in the information contained in this resource.

Is AMN mandating suppliers to follow our screening process or will we accept their Healthcare Professionals screening process?

AMN requests that suppliers submit their screening form within 10 days of the start date. Credentialing will review to determine if it meets AMN standards.

If a supplier doesn’t have a screening form, AMN will share our screening form with them.

What is AMN doing to mitigate risk and place qualified healthcare professionals in various practice settings to support routine business and/or provide patient care services to COVID-19 affected patients/families?

AMN is promoting Healthcare Professionals and patient safety and mitigating risk by proactively screening AMN healthcare professionals who have traveled to or from affected areas, have symptoms or current illness, or exposure to individuals who may be infected. AMN Clinical Leaders track potential or confirmed exposures for all Healthcare Professionals placed through AMN MSP programs. AMN Strategic Account Management Leaders coordinate communication with clients to ensure that our Clinical & Credentialing Leaders are engaged directly with Facility Clinical and HR leaders to support Healthcare Professionals preparedness during the onboarding/orientation processes. In addition, as these facility leaders ramp up their risk management strategies to receive patients with COVID-19, there is ad hoc education, training that will be cascaded to supplier Healthcare Professionals to include facility communication on new onsite screening protocols. If you need additional Clinical/Compliance Support, please contact the AMN Clinical Leaders.

Are suppliers required to provide our screening form with the client if requested?

When a client requests documentation of completed clinical screens of healthcare professionals, AMN will discuss and confirm the process with facility leaders and cascade this to you to ensure knowledge, understanding and compliance with client requests which may be driven by regulatory agency guidance or requests (DPH, TJC, CDC, CMS). The AMN Clinical & Credentialing Leaders will provide 24/7 support to ensure up to date communication on status of screening and impact on the placement, current or future assignment.

Does AMN track and manage supplier clinicians furloughed/ quarantined either due to workplace COVID-19 exposure? Is the supplier responsible for communicating with the client, CDC, DPH?

AMN will track and manage communications with clients. Suppliers must communicate with the CDC and Department of Public Health.

How do you support a healthcare professional who is concerned, fearful and refusing to take care of patients with novel Coronavirus 2019 (COVID-2019)?

AMN fully supports a compassionate caring model aligned with Just Culture principles to address concerns and fears expressed by healthcare professionals. We are all committed to providing safe, effective high quality care and reliable service. As such, AMN Clinical Leaders can support you in the discussion with your employees to ensure they have received the appropriate information on facility policy/procedures, receive education, training, personal protective equipment to care for patients at risk for or known to be diagnosed with COVID-19.
If your employees/healthcare professionals are unsure of the hospital policies and procedures in caring for a novel Coronavirus-2019 (COVID-19) patient, or have concerns regarding facility resources (e.g. appropriate PPE available according to CDC guidelines and hospital policy), please contact your assigned AMN Clinical Leader to discuss these safety concerns.
If your healthcare professionals believe they have the required competencies, equipment, support, but have a unique personal issue that places them at higher risk for transmission, then these issues are addressed on a case by case basis and managed with consultation from Facility Leaders. The American Nurses Association encourages nurses to care for patients in a non-discriminatory manner.

What is AMN doing to manage its response to the COVID-19 pandemic?

AMN has set up a COVID-19 Response Team to receive and manage communication to clients, partners, healthcare professionals (clinician, provider, leader, interpreter, etc.) across all divisions and business lines. There are centralized points of contact for the business lines and corresponding clinical leaders to triage information, issues of concern and manage communication.