FAQs

For: 

How will AMN handle a Healthcare Professional refusing to go to their confirmed assignment?

The AMN Clinical Manager will internally screen and performance manage the healthcare professional and communicate back to the facility using the AMN Healthcare defined work flow.

The recruitment team will call the healthcare professional and then provide follow-up information to the Account Manager.

The Account Manager will communicate directly to the healthcare facility.

What steps should I take if a Healthcare Professional is refusing to perform patient care?

The healthcare facility/healthcare professional/or internal business partner will notify AMN Healthcare by calling the COVID-19 AMN Healthcare Call Tree during business hours or by calling the afterhours On-Call Clinical Manager at 800-282-0300.

AMN Healthcare will internally screen and performance manage the healthcare professional and communicate back to the facility.

What is AMN’s process once a client notifies of an exposure?

Upon AMN Healthcare receiving communication of a potential or know exposure to COVID-19 the AMN Healthcare COVID-19 Call Tree will contact the healthcare professional.

The AMN Healthcare COVID-19 Call Tree will complete a tracking log and an audit in the AMN personnel record on all confirmed and potentially exposed healthcare professionals.

The AMN Healthcare COVID-19 Call Tree will instruct the healthcare professional to track their temperature and symptoms and if they begin to show symptoms, the healthcare professional will notify the AMN Healthcare COVID-19 Call Team immediately. The AMN Healthcare COVID-19 Call Team will advise on where and how to seek care. If the healthcare professional is having a medical emergency, such as respiratory distress, they will be instructed to call 911.

How do I notify AMN of a potential exposure?

Upon knowledge of a suspected or known COVID-19 exposure, the healthcare facility will immediately notify any and all potentially exposed healthcare professionals as well as AMN Healthcare.

The healthcare facility will notify AMN Healthcare by calling the COVID-19 AMN Healthcare Call Tree during business hours or by calling the afterhours On-Call Clinical Manager at 800-282-0300.

Potential Exposure – The healthcare facility will notify the healthcare professional to quarantine in their current living arrangement until exposure is confirmed. They will instruct the healthcare professional to track temperature and symptoms twice a day on a tracking log which will be returned to the facility.

Confirmed Exposure – If COVID-19 is already confirmed, the healthcare facility will notify the healthcare professional to quarantine and follow CDC return to work guidelines.

ii. The healthcare facility will notify the healthcare professional and AMN Healthcare of the date the healthcare professional is eligible to return to work if they remains asymptomatic.

How are you proactively identifying talent in critical areas of need?

Our talent team and client-facing team members are working together to evaluate needs in the market related to the crisis. We already have a very strong roster of candidates ready to deploy in most areas. In critical areas of need (i.e., infection control), we are making investments in digital sourcing strategies and dedicating resources to build a pipeline to meet your expectations when you need us most.

How quickly could you get us Interim Leaders if we called in an emergency situation?

In many situations, we can get you an Interim on site in as little as one week. Each situation is unique, but the faster we can capture information and launch into the search, the quicker we can find you a solution.

Should I use a screening form provided by AMN? What if my employee or healthcare professional has traveled internationally recently?

AMN strongly encourages consistency and standardization in the screening process to mitigate risk and promote quality, safety and compliance. If you need additional support in implementing the screening of your healthcare professionals, please contact your assigned AMN Clinical & Credentialing Leaders.

When your healthcare professional discloses recent travel or planned travel to any of the affected locations designated by the CDC and WHO, we request immediate disclosure to AMN. Our clinical team supports you through the screening process and determination of next steps with the facility.

What is AMN doing to oversee COVID-19 with your healthcare professionals?

We know this is a serious issue for our clients and healthcare professionals, and we are here to help.
  • We have implemented screening and protection protocols with information provided by the CDC, American Hospital Association, and American Nurses Association for healthcare professionals being placed on new assignments.

  • We have reminded all healthcare professionals currently on assignment to follow their facility’s infection protection and screening protocols, and provided them with additional CDC and World Health Organization resources.

  • We have a hotline for our clients to call us at 800-887-1456, as well as an internal escalation path for issues.

  • We have a process for potential or confirmed exposure, including tracking logs and audits.

  • Our leadership from every department at AMN meet daily to ensure we are on track and in sync with what’s needed from our clients and healthcare professionals

What if I need crisis staffing now? What do I do?

Demand for staff is at an all-time high. In response, many of our clients are implementing rapid response rates and reducing credential requirements in order to secure healthcare professionals for quick starts. We strongly recommend weekly orientations for the next 3 months.

What AMN is doing:

  • We have a team of clinical leaders at the ready for screening, auto-offers, and centralized virtual interviews.
  • The AMN Credentialing team will support a streamlined credentialing clearance to include pre-start orientation using virtual learning modules.
  • We will meet your needs and provide flexibility around start dates.
To request staff now, click here.